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Surcharges for Exceptional Activities

DHL Express is committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company.
In order to maintain a consistently high level of service, DHL Express levies under given conditions a surcharge for exceptional activities. DHL Express regularly evaluates the level of these surcharges to reflect the changing costs associated with offering exceptional activities, and we strive to ensure these surcharges remain fair for our customers.
The following surcharges are payable on international shipments:

Description Surcharges (XOF)
Remote Area Delivery 13,120.00 XOF
Remote Area Pickup 13,120.00 XOF
Over Weight Piece 26,240.00 XOF
Over Sized Piece 26,240.00 XOF
Non-Stackable Pallet 52,480.00 XOF
Address Correction 6,560.00 XOF
Elevated Risk 13,120.00 XOF
Restricted Destination 19,680.00 XOF
The following surcharges are payable on domestic shipments, when different to those above:

Description Surcharges (XOF)
Remote Area Delivery 6,560.00 XOF
Over Weight Piece 13,120.00 XOF
Over Sized Piece 13,120.00 XOF
Non-Stackable Pallet 26,240.00 XOF
Address Correction 6,560.00 XOF

Should you have any questions on surcharges please contact usContact Us.